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Salesforce, the #1 AI CRM, enables companies to connect with customers through a unified Einstein 1 platform that combines CRM, AI, Data, and Trust.
- 70articles · 30d
- 1+ day agolatest article
- Aug 18, 2026earliest in window
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- 313avg words
- Economy, Business & Finance 45
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- Finance & Business 39
- Science & Technology 24
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News
Salesforce Introduces the Trusted Enterprise AI Harness
1+ day, 6+ hour ago (917+ words) A new architecture that gives AI a shared understanding of the customer and the business — and enables it to act with trust Six trusted capabilities and a new AI Control Plane, built for an open and composable AI ecosystem Consider…...
Crocs guides shoppers from discovery to support with Agentforce
4+ day, 1+ hour ago (411+ words) Grounded in Data 360, a retail superagent recommends products, answers questions, resolves order issues, and knows when to involve a service rep. Crocs, Inc. creates casual footwear and accessories through the Crocs and HEYDUDE brands, serving millions of shoppers worldwide. As…...
Coming to Dreamforce: Our Scheduling Agent That’s Always On and Unrivaled
5+ day, 22+ hour ago (823+ words) Read this to discover how our scheduling technology sets itself apart from the rest. Your customer calls at 8pm. They want to book a service visit. No one answers. So they call your competitor instead. Now multiply the missed opportunities across…...
4 Best AI Answering Services in 2026: A Complete Guide
1+ week, 5+ day ago (1168+ words) Discover how AI answering services work, why businesses are adopting them, and what to look for when choosing the right solution for your customer service strategy. Andrea Caldwell – Product Marketing Director — Contact Center, Salesforce An AI answering service is software…...
15 Ways to Use Social AI Agents to Manage Your Feeds
1+ week, 6+ day ago (1329+ words) Get the AI-powered CRM that matches your ambition. Start for free today. Here's how social AI agents can help lean teams show up for prospects and customers — consistently. How many of you have a social AI agent running your feeds?...
Knowledge Management Strategy: A 2026 Guide
3+ week, 5+ day ago (1037+ words) Discover how to create a winning knowledge management strategy to boost productivity and empower your team. Read our comprehensive guide today. John Capalbo, Product Marketing Manager, Salesforce Business teams don’t just magically know the answer to every customer question. It…...
6 Best Knowledge Management Best Practices in 2026
3+ week, 6+ day ago (233+ words) Explore actionable knowledge management best practices. Learn how to centralise data, leverage AI, and build a culture of sharing. Read the article. Allison Williams, Product Marketing Manager, Salesforce Service leaders need reviews they can trust. Review Service Cloud on G2 today....