1+ day, 6+ hour ago   (917+ words) A new architecture that gives AI a shared understanding of the customer and the business — and enables it to act with trust Six trusted capabilities and a new AI Control Plane, built for an open and composable AI ecosystem Consider…...

4+ day, 8+ hour ago   (403+ words) The gap between companies winning with agentic AI and those stuck in pilot isn't speed. It's what they did before they hit launch. There’s a question every boardroom is stuck on right now: are we moving fast enough? It’s the…...

1+ week, 1+ day ago   (865+ words) Headless 360 is expanding across the Salesforce platform, transforming every Salesforce cloud into reusable enterprise capabilities that any authorized AI agent can securely discover and use through open standards. SAN FRANCISCO, August 19, 2026 — AI agents are rapidly becoming the new interface for…...

1+ week, 1+ day ago   (189+ words) Other key results: Among the 30% already running agents in production, deployments reach ROI in about eight months, with an employee adoption rate of 53% and a 29% average lift in customer satisfaction. If speed of deployment drove returns, the earliest and largest…...

1+ week, 5+ day ago   (918+ words) You have invested in technology. Your teams have been trained. Your platform is live. So, how do you know whether you are actually successful? That is where Customer Success comes in. Customer Success is the ongoing process of helping you…...

1+ week, 5+ day ago   (795+ words) Improve your customer experiences with the latest service insights. The future of customer service belongs to organizations that connect people, AI, and customer data across every interaction. Customer service has entered an era where AI agents don’t just assist the…...

1+ week, 5+ day ago   (469+ words) Back when I joined Salesforce, one of the first things that struck me was the sheer ambition of our engineering organization. Fifteen thousand engineers shipping software across a portfolio of products that millions of businesses depend on. First, let me…...

2+ week, 5+ day ago   (485+ words) Marketing with Purpose | By Vanessa Gentile, Head of Marketing, Salesforce Switzerland Every executive I speak with is asking a version of the same question: “How do we become an AI-powered organization?” The conversation usually starts with technology. But after dozens…...

3+ week, 1+ day ago   (1029+ words) A month after a friend referred him to Salesforce, Jameel received the call that would begin a ten-year journey. “Salesforce was like a calling, to be honest.” At the time, he was between jobs. His attempt at entrepreneurship had not…...

3+ week, 3+ day ago   (272+ words) Only 27% of organizations say their customer data is fully unified across sales, service, marketing, and commerce teams. And among organizations selling across multiple channels, 98% report significant omnichannel breakdowns: inconsistent pricing and promotions (37%), inventory that isn’t synchronized in real time (37%), and…...