1+ day, 6+ hour ago   (917+ words) A new architecture that gives AI a shared understanding of the customer and the business — and enables it to act with trust Six trusted capabilities and a new AI Control Plane, built for an open and composable AI ecosystem Consider…...

1+ day, 6+ hour ago   (475+ words) Salesforce’s new CFO Priorities Report, based on a double-blind survey of 865 finance leaders across three continents, finds the role in the middle of a shift. Financial oversight is still the job. But advanced AI has become part of it in…...

4+ day, 8+ hour ago   (403+ words) The gap between companies winning with agentic AI and those stuck in pilot isn't speed. It's what they did before they hit launch. There’s a question every boardroom is stuck on right now: are we moving fast enough? It’s the…...

4+ day, 3+ hour ago   (365+ words) Fin’s customer agent platform joins Salesforce, giving companies faster, more flexible ways to automate customer service and deliver measurable outcomes SAN FRANCISCO, CA — September 10, 2026 — Salesforce (NYSE: CRM), the world’s #1 AI CRM, today announced it has completed its acquisition of Fin,…...

3+ day, 19+ hour ago   (744+ words) Introducing Slackforce Surfaces: Transform data from Salesforce and beyond into rich, interactive experiences inside of Slack. Six months ago, Salesforce co-founder Parker Harris made a bold prediction: “You may never log in to Salesforce again.” We call that vision Slackforce:…...

4+ day, 1+ hour ago   (411+ words) Grounded in Data 360, a retail superagent recommends products, answers questions, resolves order issues, and knows when to involve a service rep. Crocs, Inc. creates casual footwear and accessories through the Crocs and HEYDUDE brands, serving millions of shoppers worldwide. As…...

5+ day, 22+ hour ago   (823+ words) Read this to discover how our scheduling technology sets itself apart from the rest. Your customer calls at 8pm. They want to book a service visit. No one answers. So they call your competitor instead. Now multiply the missed opportunities across…...

6+ day, 5+ hour ago   (257+ words) Every week, commercial and medical affairs teams face an agonizing reality: millions of dollars and hundreds of hours are spent creating regulated content, only for it to stall in Medical, Legal, and Regulatory (MLR) review. The average promotional review cycle…...

1+ week, 1+ day ago   (865+ words) Headless 360 is expanding across the Salesforce platform, transforming every Salesforce cloud into reusable enterprise capabilities that any authorized AI agent can securely discover and use through open standards. SAN FRANCISCO, August 19, 2026 — AI agents are rapidly becoming the new interface for…...

1+ week, 1+ day ago   (189+ words) Other key results: Among the 30% already running agents in production, deployments reach ROI in about eight months, with an employee adoption rate of 53% and a 29% average lift in customer satisfaction. If speed of deployment drove returns, the earliest and largest…...